Refund and Returns Policy

Grounds for Refund:

TheWeddingPainters.com will review the reason provided by the customer and determine if the refund is justified. Refunds may be granted in the following situations:

  • Damaged Goods: If the received goods are damaged upon delivery.
  • Incomplete Services: If the services provided are incomplete or do not meet the agreed-upon specifications.
  • Missed Services: If the agreed-upon services are not delivered or performed as scheduled.
  • Non-receipt of Goods: If the customer does not receive the goods.
  • Non-receipt of Goods: If the customer does not receive the goods due to loss in transit or other reasons beyond their control providing that the delivery method is not included in the ‘Exclusions’.

Refund Process:

If TWP determines that a refund is justified, we will issue a full refund to the customer within 10 working days of approval. The customer will be informed beforehand about the refund, and the artist will be held liable to pay TheWeddingPainters.com their entitled fees.

Refund Requests:

Customers who wish to request a refund must do so via email. The customer is required to contact both the artist and us (TheWeddingPainters.com) providing a detailed reason for the refund request along with the initial purchase order number. The request must be submitted within 48 hours of the service completion date to be considered and must contain the subject line ‘Refund Request’ (The service completion date is the agreed-upon date between the customer and artist when the customer will receive the finished artwork). Refund requests made after this time will not be considered.

How to Request a Refund:

To request a refund, please send an email to both the artist and info@theweddingpainters.com with the subject line “Refund Request.” Include your order number, a detailed explanation of the reason for the refund, and any supporting documentation such as photos of damaged goods.

Exclusions

  • Items collected by a third party on behalf of the buyer – Not Covered
  • The buyer arranged their own delivery method such as a courier pickup – Not Covered